Employee Guide — AA Kenya AMS

Step by step

How to submit attendance

Follow these steps every working day. The whole process takes under 30 seconds.

Open ams.aakenya.co.ke in your browser. Enter your work email and password. If it's your first login, you'll be asked to set a new password.

Allow location access

When the browser asks for your location, tap Allow. The portal needs this to confirm you are at your branch before recording your attendance.

Select your branch and shift

Choose the branch you are working at today and your shift. If you only have one branch, it is pre-selected for you automatically.

Tap Clock In, then Clock Out

Tap Clock In when you arrive and Clock Out when you leave. Do both from the branch — don't clock out from home.

Use your own device

Never clock in for a colleague. The system tracks which device is used. Clocking in for someone else is a disciplinary offence.

Check your records

Open My Records in the sidebar to see your last 30 days. Filter by Late, Incomplete, or This Week to review any gaps.

Forgot to clock out?

Contact your supervisor or admin. They can correct your record. Do not try to re-clock on the next day — it will not work.

Troubleshooting

Something not working?

Most issues are caused by location permissions or an uncalibrated branch. Find your issue below and follow the steps.

The browser blocked location. This happens when you previously tapped Block or dismissed the prompt. You need to manually re-enable it.

1Look for a or lock icon in your browser's address bar and tap it.
2Find the Location permission and change it from Blocked to Allow.
3Refresh the page and tap Allow when the prompt appears again.

Chrome on Android

1Tap the three-dot menu → Settings
2Go to Site Settings → Location
3Find ams.aakenya.co.ke and tap Allow

Safari on iPhone

1Open Settings app → Privacy & Security
2Tap Location Services → Safari Websites
3Select While Using the App

This usually means the branch coordinates saved in the system do not match your actual location. It is not a problem with your phone — the branch coordinates need calibrating.

1Screenshot the exact error message — it shows your GPS coordinates and the branch coordinates side by side.
2Send the screenshot to your admin or supervisor with the message "Branch coordinates need calibration".
3The admin will use the Branch Calibrate tool from inside the branch to correct the saved coordinates.
4Once calibrated, try clocking in again. No app update is needed.

The error message includes your exact coordinates and the branch coordinates. Your admin needs that information to fix it.

Weak GPS or WiFi signal can cause the location to fail. Try these in order:

1Move closer to a window or step outside briefly, then refresh the page.
2On your phone: toggle Airplane Mode on then off to reset the connection.
3Make sure GPS / Location is turned on in your phone's quick settings panel (pull down from top).
4Check that your phone's location accuracy mode is set to High Accuracy (uses GPS + WiFi + mobile networks).

The browser may have cached a stale session state. Clearing site data fixes this.

1In Chrome: tap the lock icon in the address bar → Site settings → Clear & reset.
2Alternatively: Settings → Privacy and Security → Clear browsing data → tick Cookies and site data → Clear.
3Sign back in to the portal and try again.
4If the error persists, contact your admin — your record may need to be corrected in the system.

Each employee must use their own personal device to clock in. The system detects when the same phone or computer is used for two different accounts on the same day.

1Do not share your device with a colleague to clock in for them.
2If someone else accidentally used your device, ask your admin to correct the conflicting record and clear the device lock.
3If you are using a shared computer (e.g. office desktop), contact your admin — the branch may need to be set up for shared-device use.

Clock in withconfidence.

How to submit attendance

Something not working?

Clock in with
confidence.